FREQUENTLY ASKED QUESTIONS
Do you do customs?
this is the most often asked question and the answer is YES, we do custom orders. however, there is a very long waiting list on our facebook page so we are unable to accommodate individual requests. there are occasionally surprise custom listings on instagram so be sure to follow along there so you don't miss it.
Are items ready to ship?
all bows are made to order and usually ship within 3-5 business days. clothing is ready to ship (apart from customs and pre-orders).
How do your sizes run?
pinafores are very flexible in sizing due to the open back and adjustable button holes. you will find that these dresses will last longer than the size range indicated. our dresses fit more true to size but have a short, vintage-inspired fit so if you prefer a longer skirt, you should size up. children come in all shapes and sizes and there is no universal sizing to fit all. if you have specific questions about sizing, please email firstname.lastname@example.org as we are always happy to help. For more information on sizing, please click here.
What payment methods do you accept?
all major credit cards and paypal
How fast will I receive my order?
your order will be processed and shipped generally within 24-48 hours. at times of higher volume (e.g. holiday and sale) it may take up to 5 business days to process your order. we ship via royal mail and international shipping times vary due to customs. If you need your item sooner please email email@example.com for an express shipping quote.
Do you combine shipping?
if you place multiple orders on the same day, shipping overages will automatically be refunded and we will combine your orders.
Can I ship to my friend?
we are unable to change the shipping address once an order is placed. please be sure you have the correct address saved in your account before placing an order.
Can I make changes to my order on drop days?
due to the high volume of sales on drop days, we are unable to make any changes to your orders. please be sure you have selected the correct size and style before placing your order.
How much is international shipping?
- international shipping is $15 with tracking
for all orders shipping outside of the UK, the recipient is responsible for any taxes or customs duties incurred.
How do I care for my clothes?
we recommend machine washing in cold water and laying flat to dry. For flocked and vintage fabrics, hand washing is recommended.
What is your return policy?
our return policy can be found here.
How can I contact you?
We love to hear from you so please email firstname.lastname@example.org with any questions or concerns you may have.