shipping + returns
Once your order is placed, we unfortunately cannot accept changes or cancellations. All bows are made to order and will ship within 5 business days. All dresses (with the exception of customs) are ready to ship. All domestic packages are sent via Royal Mail and should be received within 2-3 business days.
International bow orders are sent without tracking while dress orders are sent with tracking. Please allow up to 2 weeks for your package to arrive if International. International orders may be subject to duties and/or taxes. These are the responsibility of the customer upon delivery.
Returns are accepted on unused and unwashed items in original packaging within 14 days. If you would like to return your merchandise, please email firstname.lastname@example.org and we will send you directions for your return. We will issue your refund in the original payment method.
Unfortunately we can not accommodate exchanges since our items are limited edition.